CultureScience aggregates data from all your operational tools for visibility into where your team's time is going, their capacity, and client demands - giving you the context to lead a high-impact team.
Improve Capacity Planning
CultureScience has become the go-to tool for understanding my team's activity and assigning accounts based on available capacity. The insights provided are game-changing, and not something I could realistically produce on my own.
Engagement and burnout have been increasingly trending topics since the pandemic started in March of 2020. CultureScience empowers me to learn where my team is struggling, prompting action with easy to understand alerts.
Deliver World-Class Support
CultureScience is CS Operations secret sauce! Administrating systems and planning initiatives requires a healthy, happy, and productive team. This tool lets me see what's working with our humans, so our systems and automations keep making their lives easier... and help them better serve our customers.
Managing the modern customer team is complicated. Work is distributed across clients, stakeholders, tools, teams, and competing priorities.
CultureScience measures and categorizes activity across all business tools to understand exactly where your team’s work is going and what it takes to support each customer.
Objective measures of team and individual capacity - as well as the main time sucks - help you identify areas where you have untapped bandwidth as well as overloaded team members
Identify areas where your team has untapped potential
Use data-driven insights to hire at the right time on the right teams
AI identifies topics and tasks that are draining time from the team.
Understand each client + client segment’s footprint across your entire organization to ensure your team is intentional and strategic with their efforts.
Ensure team effort aligns with revenue and that enough attention is going to the highest upside clients.
Measure support costs vs ARR to ensure healthy margins per customer segment.
Establish and maintain client communication goals with no process change needed.
Monitor key trends and topics arising across all communication channels
Access insights how you want them:
Receive custom reports to monitor team KPIs
AI-powered alerts ensure you're up to date on what matters
Want to explore the data on your own? Dive deeper via customizable dashboards, or embed our insights directly into the BI platform of your choice!
Most teams are pulled in too many directions.
They struggle with collaboration overload, communication bottlenecks, work-life fatigue, and more. They know problems exist but don't have the tools to make things better.
U.S. companies spend $37 billion dollars a year on meetings. 71% of senior managers view them as unproductive.
Meeting volume more than doubled from 2020 to 2022 while time spent in meetings increased more than 3x.
Thirty percent of workers report their biggest distractions are incoming messages and overflowing inboxes.
Enter your info below to see how much you could save in collaboration costs with CultureScience:
Total Collaboration Time Cost
20% improvement in collaboration efficiency
Integrate your existing business tools without any coding or development time, and immediately access the insights you need to build a high-performance business.
We accept everything from spreadsheets to direct HRIS integration
Integrate easily with "1-click" integrations
Gain immediate access to insights
Individual message content, such as that found in email bodies or Slack conversations, is never visible on CultureScience.
We only process data from your existing business tools and never access data such as web browsing history or screen activity.
Data is encrypted end to end to provide a robust layer of security for your business from the moment your data is transmitted to our platform.
You can revoke permissions and remove data, at any time, with no notice required. We believe in putting you in charge of your own data.
CultureScience is both SOC2 Type I and Type II compliant and undergoes regularly scheduled 3rd-party penetration testing.
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Managing the modern customer team is complicated. Work is distributed across clients, stakeholders, tools, team, and competing priorities. This makes it incredibly difficult to know exactly where all effort is going and how to maximize your team’s potential.
CultureScience solves this. We measure and categorize activity across all business tools to understand exactly where your team’s work is going and what it takes to support each customer so that you can be the best manager and help get the most out of your team.
While many teams can benefit from CultureScience, we are particularly focused on client-facing departments with b2b customers.
If your team's work is performed across a wide array of tools: email, meetings, slack, ticketing, VoIP, document creation, etc. and you want better visibility into how this time is spent so you can have informed coaching and strategy discussions, this could be a great fit!
You can implement CultureScience in just five minutes.
No. By hooking directly into business communication tools, CultureScience is able to provide insights without any new processes needed on your end.
Yes! We include support for our most common use cases out of the box, but your account manager can help you set up custom measurements at no additional cost.
You can choose who has access to CultureScience in your organization and at what level they can view data (specific individuals, teams, or the entire company). This can be changed at any time inside of our product.
No! CultureScience is built to work with all your existing business tools with simple integrations that are quick and require no custom development.
No need to fear:
1. We don't collect or access any private messages. We still wouldn't recommend talking about Becky behind her back, but we won't be the ones to call you out on it.
2. We only connect to your business software. We don't monitor your screen, your key strokes, or any private activities - so go down a TikTok rabbit hole, buy that thing you always wanted from Amazon, and take a break to go to the bathroom! We're not watching, and we definitely don't want to.
CultureScience helps managers and employees have transparent data-driven discussions about work priorities and bandwidth, but we will never sacrifice employee privacy to accomplish this goal.